While we may provide you with assistance to help ensure you are compliant, it is your responsibility to ensure that your site is compliant with GDPR.
As a website host, we may store confidential client data for you on our website. While we will do our best to ensure that the website is secure and follows best practices, we accept no liability for data loss or security breaches. It is up to you to ensure that your site complies with GDPR.
Since we may be storing your clients’ personal data on our servers, we are viewed as a data processor under the GDPR. For any personal data stored in your cpanel account, you should be able to directly manage, amend and remove this yourself. If you need help or advice accessing this data however, please contact us and we may be able to help you.
In addition to the data stored within your cpanel account, we also record data access to websites, such as IP address, access time, and URL requested. This is primarily to prevent hacking attempts and server misuse, and to troubleshoot any problems that might occur with our services. This data is generally anonymous, however it may occasionally contain personally identifiable information.
Should there be an issue with your website, we may have to access your clients data to identify and resolve the problem. This might involve processing your clients data. We will not use the data other than to provide you with the service you need.